Job Title : Senior IT Support Manager

Company : View TV Group

Location : Reading, Berkshire

Job Type : Full Time

***** Applications made by recruiters will NOT be accepted *****

Who we are:

View TV Group produces entertainment TV and VOD content and broadcasts own and other owner’s channels on the http://kapang.com platform for smart TVs, set top box and any internet-connected / mobile devices and monetises own and customer’s content through sponsorship and programmatic advertising.

Job Description

This is a senior post where the owners of the business will look to you to think ahead and identify risk and opportunity and make things happen both internally and managing suppliers. You will be provided with direction but will be expected to conduct your responsibilities without further input other than for exception reporting.

  • Responsibilities:
  • The role is predominantly to maintain, implement, install, support and develop the company’s existing computer/communications network to ensure each of our networks meet the demands of our organization, staff, clients and suppliers.
  • This will incorporate diagnosing, researching, troubleshooting and identifying solutions to resolve system issues across a variety of platforms to ultimately maintain a dynamic and stable system
  • Manage more junior IT support staff as the department grows
  • Managing relationships with suppliers relating to these responsibilities to ensure they meet SLAs
  • Report to all key stakeholders for proper escalation of any unresolved issues to ensure corrective action is derived from directive to reach resolution

    Role:
    Identify and Resolve System Issues
  • Diagnose and troubleshoot technical issues, including account setup and network configurations for PC, Windows, VMware / HyperV, Linux, Android, HLS, IP infrastructure, Http server, CDN networks VOD & live streaming, Dante, mobile devices
  • Diagnose and troubleshoot technical issues and work with suppliers to identify and resolve issues on; apps, VAST tags, change requirements and change logs, software updates, update specifications
  • Track computer system issues through to resolution, within agreed time limits
  • Highlight potential and actual risks and act by exception / proactively to resolve issues
    Manage Projects
  • Prioritise and manage multiple helpdesk / support system tickets and taking appropriate resolution action
  • Collaborate with internal teams
  • Deliver any training to staff on newly installed hardware and software systems
  • Carry out continual testing, monitoring and control activities in order to track the progress of the task
  • Fast response to day to day demands of general IT requests / issues
    Document work
  • Develop comprehensive systems/user guide documentation including risk logs and requirement specifications
  • Document and manage change and issue resolution
  • Report and escalate to unresolved issues to appropriate internal teams
  • Report to the senior stakeholders on progress and timelines    

Key Skills:

  • MCSE certification is desirable
  • Proven experience and understanding of app implementation, integration and issue resolution for iOS, Apple TV, Android, Firestick, LG smart TV, Samsung Tizen smart TV, Android STB (must have experience on most of these to be considered)
  • Experience of managing, maintaining and providing 1st & 2nd line support for office computer & network systems; HLS, PC, normal user packages, updates
  • Experience of managing, maintaining and providing 1st line support for computer systems in a media environment; TV, radio, online including OTT / FM / DAB broadcast systems and audio signal chains (perfect fit if you have it)
  • Experience of managing, maintaining and providing 1st line support for ad insertion / replacement on VOD and linear (perfect fit if you have it)
  • Experience of working on multi-country projects, especially if UK to USA and/or Australia (not critical)
  • Experience of writing or contributing to functional and technical specifications (not critical)
  • Previous experience of high SLA standards environments
  • Ability to use initiative; meticulous attention to detail; pro-active and self-motivated
  • Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines
  • Ability to project manage with proven track record of delivery in BAU and innovation
  • Demonstrable ability to troubleshoot complex software and hardware issues
  • Experience of managing a small but dynamic IT support team
  • Excellent teamworking experience and skills
  • Excellent written and verbal communication skills
  • Well-developed interpersonal skills and numeracy skills
  • Solid organisational skills including attention to detail and multitasking skills

Salary: £52K – £58K DoE

How to Apply

If this sounds like the role for you, then we’d love to hear from you.

Please send your CV and a covering letter telling us why you think you are the right candidate to nicky.scanlon@viewtvgroup.com

 Closing Date for Applications: 25th January 2021